Welcome to Pharmacy Medication & Nutrition Request
Ramadan Kareem
During the month of Ramadan, processing your medication requests may take up to Two Working Days.
To avoid running out of your medication, please submit your request at least three days in advance.
Online Orders Information and Rules
- The online pharmacy request platform operates from Sunday to Thursday, between 7:00 AM and 3:00 PM.
- For home delivery, requesters will receive a payment link from the pharmacy if they are eligible:
a) Payment must be completed on the same day the link is sent.
b) If payment is not received within the required timeframe, the prepared medication will be retained at the pharmacy, and the requester will need to submit a new request. - Online orders for controlled medications are not allowed through our pharmacy website, In consultation with MOPH. In such cases, the caregiver must visit the clinic to obtain a hard copy prescription.
- If no existing order is found in the system for the patient, the pharmacist will contact the requester and advise the caregiver to visit the clinic to ensure the prescription is placed in the system.
Medication Request After Office Hours
Please note that you are requesting your medications/nutrition after office hours. Our team will process your request within the next two working days.
We appreciate your patience and understanding as we strive to provide you with the best possible service.